Refund policy

DEFECTIVE RETURNS
We stand behind our products. If you feel that the product(s) you purchased is/are defective, please contact us (sales rep or customer service) immediately (within 15 days from invoice date). You will be given a return authorization number (RA # Please write this number outside of the box otherwise the package could be refuse without visible RA number). Upon our receipt of products in question, we will examine the product to determine the type and/or cause of the defect.

If it is determined to be a manufacturer’s defect, you will receive full credit for the item towards a replacement or as store credit. Defective items will be replaced at NO CHARGE.

RETURN POLICY
All sales are final unless otherwise negotiated at the time of purchase or found defective as stated above. If a return is negotiated within 30 days of invoice date, the item MUST BE IN MINT CONDITION (resalable condition).

The company reserves the right to determine if the item is in returnable condition. Products sold 30 days or earlier than invoice date is not returnable. But if inevitable situations are understood by company and negotiated to return, some extra restocking fee schedule applies as paragraph( 6.)

Extensions are not returnable under any condition other than defect.

Restocking Fee
There will be a restocking fee for items returned without prior negotiated terms or without defect. They are as follow:

15% on human hair products, 10% on synthetic hair products (This charge apply only if the product is returned within 30 day of invoice date, after 30 days there is a 10% extra fee for each 30 days after the invoice date).