Shipping Policy

Shipping: Shipments will be made via UPS Ground. Freight costs, including insurance and COD charges, will be added to the invoice. Shipments are F.O.B. from WIG USA, INC. warehouse. Concealed shortages must be reported with 2 business days of receiving the merchandise. It is the responsibility of the Purchaser to inspect all shipments upon arrival, immediately.

Product Inspection: Proper inspection of all items upon receipt is the sole responsibility of the customer or any other one acting as his agent, employee, or any other person receiving the shipment on the customer’s behalf. Any claims of damage, error, or missing products must be reported immediately to

WIG USA, INC. Claims made no later than fourteen (14 days) calendar days from the invoice date or (5) business days from delivery date as recorded by the carrier used for the shipment will not be honored regardless of reason error or fault of either parties. 

Shipping Details:

Ground: Standard delivery for most items is about 3-7 business days (depending on location and weather condition).

Three Day Select: Non-guaranteed scheduled delivery is the third business day.

Second Day Air: Non-guaranteed scheduled delivery is the second business day. 

Next Day: Guaranteed scheduled delivery is the next business day. 

Air Shipment Notes: All 2nd day and Next Day Air orders must be placed before 12:00PM PST:
otherwise, it will be shipped the next business day.